Seacoast Rugby Club

You tap the login button and the page stalls on a blank screen or a spinning circle, so you never reach your balance. The most common cause is that the phone browser is still holding an old copy of the page from a previous visit.

Pages that will not load on a phone browser

The player sees a white screen, a spinning wheel or a game that opens and then freezes, often right after tapping the login button.

• The browser cache stores a stale copy of the page and serves it instead of the live one.
• The connection drops between Wi-Fi and mobile data in the middle of loading.
• A browser extension or content blocker cuts off parts of the page script.
• The phone runs an older browser version that cannot render the current page.
• Several tabs or apps compete for memory, so the page is closed before it finishes.

1. Close every tab that shows the site and open one fresh tab.
2. Clear the browser cache and cookies for the site, then load the login page again.
3. Turn off any content blocker or ad filter for the site and reload.
4. Switch from Wi-Fi to mobile data, or the other way round, and watch whether the page changes.
5. Update the phone browser to its current version through the store.
6. Restart the phone so memory is freed before you try again.
7. Disable battery saver, which can pause page scripts in the background.
8. Type the address directly into the browser bar instead of using an old bookmark.
9. Use a private or incognito window, which loads the site without stored cache.
10. Check that the phone clock is set to automatic, because a wrong clock can break secure connections.
11. Try a different browser on the same phone to see whether the fault follows the browser.
12. Close other apps running in the background and reload the page.
13. Allow the page a second attempt after the first slow load, since scripts may still be arriving.
14. Turn off any VPN or proxy, which can slow or block the connection.
15. Confirm the phone has enough free storage for browser data.
16. Reopen the browser completely rather than minimising it, then log in again.
17. Note the exact screen where loading stops, because that detail helps support trace the fault.

Contact support when the same page fails across two different browsers, two connection types and a restarted phone.

Stuck identity checks and rejected documents

The player sees the account held at the verification stage, with a message that a document was not accepted or that more proof is needed.

• A photo is blurred, cropped or covered by glare, so the text cannot be read.
• The document has expired, or the details on it differ from the account details.
• Only one side of a two-sided document was uploaded.
• The file format is not accepted by the upload tool.
• The name or date of birth in the profile was typed differently from the document.

1. Open the account profile and compare the name, date of birth and address with the document you plan to send.
2. Correct any difference in the profile first, because a matching profile speeds up the review.
3. Lay the document flat on a plain surface in good light before taking the photo.
4. Keep all four corners inside the frame and avoid shadows from your hand.
5. Check that every line of text is sharp when you zoom into the photo.
6. Photograph both sides when the document has information on each side.
7. Upload the image in the format the tool accepts, keeping the file size reasonable.
8. Send the clearest copy you have rather than a heavily compressed one.
9. If you hold a paper document, use a scan rather than a photo where possible.
10. Submit one complete set of documents instead of several partial uploads.
11. Write a short note in the upload field naming the document you attached.
12. Wait for the review to finish before sending the same file again, which can reset the queue.
13. Keep the original document with you in case a second look is requested.
14. Check that the photo is not a screenshot of another photo, which is often refused.
15. Make sure the document is still valid on the day you send it.
16. Store your upload receipt or confirmation screen in case the file is lost.
17. If a different document is requested, send exactly that type, not a substitute.
18. Record the date of your last upload so you can describe the case clearly.

Contact support when the same clearly readable document has been refused twice or the review has shown no change for a long period.

A deposit that left the bank but is missing from the balance

The player sees the bank statement show the payment as taken while the casino balance stays unchanged.

• The payment is still travelling between the bank and the casino.
• The deposit was sent to an old or incorrect payment detail.
• The account was not fully verified, so the funds are held until the check ends.
• A duplicate payment was made after the first one seemed to fail.
• The payment was declined on the casino side and is on its way back to the bank.

1. Refresh the balance and the transaction history before doing anything else.
2. Note the exact time and reference of the payment from your bank statement.
3. Compare that reference with the deposit entry in your account history.
4. Check whether the payment shows as pending rather than completed at your bank.
5. Confirm that the account name on the payment matches your casino profile.
6. Look for a second charge from the same attempt and note whether it exists.
7. Keep the bank confirmation in a safe place; it is the proof support will ask for.
8. Close the payment screen and reopen the history rather than repeating the deposit.
9. Wait for the pending state at the bank to clear before you treat the money as lost.
10. Make sure the identity check on the account is finished, since held funds are often released after it.
11. Send support one message with the reference, amount and time, not several separate messages.
12. Check your registered email for any message about the payment.
13. Avoid starting a second deposit while the first is still unclear.
14. If a duplicate exists, ask for one payment to be returned rather than reversed twice.
15. Watch the balance and history for the change instead of relying on a single check.
16. Keep the Bet365 login transaction history open in a tab so you can compare it with the bank view.
17. Save screenshots of both sides once the payment appears on either one.

Contact support once the bank shows the payment as completed and the balance still shows nothing after a full check of the history.

A withdrawal that stays pending

The player sees the withdrawal listed as pending while the balance has already been reduced.

• The identity check is not yet complete, so the payout is held.
• An earlier deposit was reversed or disputed, which puts a hold on the account.
• The payout method does not match the method used to deposit.
• The account details were changed shortly before the request.
• The request was made twice, so the two entries block each other.

1. Open the withdrawal history and note the status of the request and its reference.
2. Confirm the identity check shows as complete in the profile.
3. Compare the payout method with the method you used to deposit.
4. Check that the account name on the payout method matches your profile exactly.
5. Look for any second pending request and cancel a duplicate if one exists.
6. Review whether any deposit was cancelled or disputed recently.
7. Avoid changing account details while a request is open.
8. Keep the confirmation screen or email from the request.
9. Wait for the pending state to move before sending a repeat request.
10. Check your registered email for a request for more information.
11. Reply to that message with the exact item asked for.
12. Use one support message with the reference and a short description of the case.
13. Do not withdraw again while the first request is still listed.
14. Keep the payout method open and active until the funds arrive.
15. Note the time you first saw the pending status so you can describe it.
16. Take a screenshot of the request and its reference for your records.
17. Compare the request status with your bank or payment account before assuming a fault.

Contact support when the request stays pending after the identity check is complete and no message has asked you for anything.

Finish the identity check before you deposit or request a payout, because a verified profile prevents most loading, payment and pending-state problems from appearing at all.